Customer Service

RTM’s NOC (Network Operations Center) is staffed by experts trained to solve everyday challenges of a financial institution and works on a 24 x 7 x 365 basis. At RTM, experts, and not operators, receive and handle calls at the first service level. This is the main difference between RTM and other companies in the market. Support processes are managed centrally. Information on selected services, history of customer service, and tracking of incidents are always available.

Another important relationship channel between RTM and its users is the Post-Sales Sector, which measures the level of customer satisfaction upon activation of new services or upon resolution of any faults to identify the needs and meet specific demands.

Its main purpose is to bring customers closer to the company and establish a relationship of trust. With personalized customer service, the user’s problem is treated as if it were its own. All information, questions, and suggestions collected are recorded and treated to detect failures and further enhance the services provided.

Post-Sales is not a static department, which just waits for problems to arise before taking action. Instead, it is a dynamic, tuned, and pro-active area. It maintains a close relationship with RTM users through personal contact or over the telephone, always seeking customer satisfaction.

RTM’s SOC (Security Operations Center) offers support and security to institutions by continuously monitoring all the traffic via the extranet.